Customer Service

How can we help?

Use the contact form on this page or email gearup@alpineextreme.co with questions about products, orders, shipping, returns, or delivery issues.

For an existing order, include your order number and the email address used at checkout. You can also review order status, the Shipping Policy, and the Return & Refund Policy.

Frequently Asked Questions

Order, shipping, return, and support information

How can I contact Alpine Extreme?

Email gearup@alpineextreme.co or use the contact form below. For an existing order, include your order number and the email address used at checkout.

How do I track an order?

Tracking details are emailed after shipment. You can also review order status through your order account.

What should I know about shipping?

Free standard shipping is available to most addresses worldwide. Availability, delivery estimates, expedited charges, and international duties depend on the order and destination. Review the Shipping Policy for details.

What is the return and exchange window?

Eligible return or exchange requests must be submitted within 45 days of the order date. Items must be new and unused with original packaging, tags, and accessories. General change-of-mind returns are not accepted. Review the Return & Refund Policy for eligibility, exclusions, shipping responsibility, and refund timing.

What if an item arrives damaged, defective, or incorrect?

Contact us with your order number and clear photos or a short video showing the issue. We will review the available order and carrier information and explain the next step.

How long does delivery take?

Orders are typically processed within 2–5 business days. Most standard shipments arrive within 7–14 business days after shipping, depending on destination and carrier conditions. Delivery estimates are not guaranteed.

Contact Alpine Extreme

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