Our goal is to make your experience with us as seamless and enjoyable as possible. Below, you'll find answers to some frequently asked questions. If your question isn't covered here, don't hesitate to reach out to us.
Alpine Extreme is more than just an outdoor gear retailer; we're your partner in adventure. Our mission is to equip you with high-quality, reliable gear that empowers you to explore the great outdoors with confidence. From the highest peaks to the deepest forests, we're with you every step of the way, ensuring each journey is unforgettable. Learn more about us here >
Absolutely! At Alpine Extreme, your trust is our cornerstone. We pride ourselves on offering only the best in outdoor equipment, backed by our commitment to stellar customer service, secure shopping, and prompt, careful delivery of your orders.
Your adventure queries and concerns are our top priority. Get in touch with us at gearup@alpineextreme.co, or fill out our contact form. Our team is always here to assist you, ensuring your journey is as smooth as the trails you conquer.
Yes, we do! To show our appreciation for your choice to adventure with us, we offer free standard shipping on orders. Dive into our Shipping Policy for all the details you need.
At Alpine Extreme, we're committed to your satisfaction and to the spirit of adventure that guides everything we do. We understand that sometimes, a product may not fully meet your expectations, or you might change your mind. That's why we've crafted a straightforward return and refund policy to ensure a hassle-free process, allowing you to shop with confidence and focus on your next outdoor adventure.
Delivery times may vary based on the product, your location, and the chosen shipping method. We strive to dispatch orders within 5 business days. Most orders are delivered within 7-14 business days from ordering.
Absolutely! We provide tracking information for all orders. You'll receive an email with tracking details once your order ships, allowing you to monitor its progress to your doorstep. You can also check the status of your order with your order number and email address here >
Should any concerns arise, our customer support team is here to assist. Whether it's a question about your order or an unexpected issue, don't hesitate to contact us. We're committed to ensuring your satisfaction and resolving any problems promptly.
You can reach us at gearup@alpineextreme.co or by submitting the contact form on our support page here >
For any additional questions or assistance, feel free to reach out to gearup@alpineextreme.co. Your trust and satisfaction are vital to us at Alpine Extreme, and we're eager to equip you for your next great adventure.
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