Customer Service

Welcome to Alpine Extreme! We're excited to have you join our community of adventure enthusiasts. Our goal is to make your experience with us as seamless and enjoyable as possible. Below, you'll find answers to some frequently asked questions. If your question isn't covered here, don't hesitate to reach out to us.


What is Alpine Extreme all about?

Alpine Extreme is more than just an outdoor gear retailer; we're your partner in adventure. Our mission is to equip you with high-quality, reliable gear that empowers you to explore the great outdoors with confidence. From the highest peaks to the deepest forests, we're with you every step of the way, ensuring each journey is unforgettable.

Can I trust Alpine Extreme for my outdoor gear needs?

Absolutely! At Alpine Extreme, your trust is our cornerstone. We pride ourselves on offering only the best in outdoor equipment, backed by our commitment to stellar customer service, secure shopping, and prompt, careful delivery of your orders.

How can I reach Alpine Extreme if I have questions?

Your adventure queries and concerns are our top priority. Get in touch with us at, or fill out our contact form below. Our team is always here to assist you, ensuring your journey is as smooth as the trails you conquer.

Do you offer free shipping?

Yes, we do! To show our appreciation for your choice to adventure with us, we offer free standard shipping on orders. Dive into our Shipping Policy for all the details you need.

What's the return policy at Alpine Extreme?

At Alpine Extreme, we're committed to your satisfaction and to the spirit of adventure that guides everything we do. We understand that sometimes, a product may not fully meet your expectations, or you might change your mind. That's why we've crafted a straightforward return and refund policy to ensure a hassle-free process, allowing you to shop with confidence and focus on your next outdoor adventure.

Return Conditions

  • Time Frame: Products can be returned within 30 days of the delivery date.
  • Condition: Items must be in new, unused condition with all original tags, packaging, and accessories included.
  • Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.

Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or practical reasons, including but not limited to:

  • Climbing equipment (e.g., harnesses, ropes, carabiners)
  • Personal protective equipment
  • Undergarments and swimwear
  • Custom-made or personalized items
  • Sale items marked as final sale

How to Return

  1. Contact Us: Before sending your item back, please contact our customer service team at to initiate your return and receive a Return Merchandise Authorization (RMA) number.
  2. Package Your Return: Securely package the item in its original packaging and ensure the RMA number is clearly marked on the outside of the package.
  3. Send It Back: Ship the package using a trackable shipping method to the address provided by our customer service team.


Upon receiving and inspecting your returned item, we will process your refund to the original payment method within 5-7 business days. Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items received.


If you wish to exchange an item for a different size, color, or another product, please follow the return process for the item you wish to exchange and place a new order for the replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at with your order number and a description of the issue. We will provide instructions for returning the item at no cost to you and arrange for a replacement or refund.


Our customer service team is here to help with any questions or concerns you may have about our return and refund policy. Contact us at, and let's ensure your shopping experience is as great as your adventures.

Thank you for choosing Alpine Extreme for your outdoor gear. We're here to support your passion for the outdoors, every step of the way.

How long will it take for my order to arrive?

Delivery times may vary based on the product, your location, and the chosen shipping method. We strive to dispatch orders promptly, and you'll be informed of an estimated delivery window during checkout. For further details, please refer to our Shipping Policy.

Can I track my order?

Absolutely! We provide tracking information for all orders. You'll receive an email with tracking details once your order ships, allowing you to monitor its progress to your doorstep.

What if there's an issue with my order?

Should any concerns arise, our customer support team is here to assist. Whether it's a question about your order or an unexpected issue, don't hesitate to contact us. We're committed to ensuring your satisfaction and resolving any problems promptly.

We hope this FAQ has addressed some of your inquiries and helped ease any concerns. For any additional questions or assistance, feel free to reach out. Your trust and satisfaction are vital to us at Alpine Extreme, and we're eager to equip you for your next great adventure. Welcome to the family, where every journey begins with the right gear.

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