Refund policy

At Alpine Extreme, we’re committed to making sure your gear works as hard as you do. Whether something arrived damaged, didn’t fit quite right, or got lost in transit, we’re here to help make it right.

🔄 Returns & Exchanges

Return Window:

Return requests must be submitted within 45 days of your order date.

General Condition:

• Items must be in new, unused condition with all original packaging, tags, and accessories.
  

• A valid receipt or order number is required for all return or exchange requests.
  

Accepted Return Reasons

We accept returns for the following reasons:

• Incorrect item received (different from what was ordered)

• Incorrect size ordered (applicable to clothing)

• Item arrived damaged or defective
  

*Please note: We do not accept returns for general change-of-mind purchases.

Non-Returnable Items

Due to safety, hygiene, or resale limitations, we cannot accept returns on:

• Climbing equipment (e.g., harnesses, ropes, carabiners)

• Personal protective gear

• Undergarments and swimwear

• Customized or personalized items

• Sale items marked as Final Sale
  

Exchanges

To exchange for a different size (apparel only):

• Contact us at gearup@alpineextreme.co to initiate the return.

• For size-related exchanges, return shipping is the customer's responsibility.

📦 Shipping Issues

Damaged, Defective, or Incorrect Items

• Please send a photo or short video showing the item and the area of concern.

• If approved, we will send a replacement at no additional cost.

Lost in Transit

If the carrier marks your package as lost:

• We will first attempt to reship your order at no charge.

• If the second shipment fails, you may choose to cancel for a refund minus shipping fees or provide an alternative delivery address.

Marked as Delivered, But Not Received

If tracking shows the item was delivered but you did not receive it:

• We cannot issue a refund for orders confirmed as delivered by the carrier. Our responsibility is to ensure delivery to the provided address.

• Please check with neighbors, building management, security desks, or concealed areas around your property where carriers may leave packages.

• If you're still unable to locate the item, contact us at gearup@alpineextreme.co. We’ll verify delivery details with the carrier and provide next steps.

• In rare cases where the carrier cannot confirm delivery, we will attempt a one-time reshipment. We recommend providing a different delivery address to avoid repeat issues.

*All delivery issues must be reported within 60 days of your order date. We are unable to assist beyond this window due to carrier limitations.

💳 Refunds

Refund Window

Refund requests must be submitted within 60 days of your order date.

Terms

• Refunds to your original payment method are available for requests submitted within 30 days of your order.

• Refunds will be issued within 5–7 business days after your return is received and inspected.

• Requests submitted between 31–60 days from your order date are eligible for a store credit equal to the value of the returned item(s).

*Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to an error or defect.

Accepted Refund Reasons

• Item arrived damaged or defective

• Incorrect item shipped

• Order lost in transit (after reshipment attempt)

• Resolved delivery issues per policy

❓ Need Help?

Still have questions? Reach out to our team at gearup@alpineextreme.co.
We’re here to ensure your experience is as seamless as your next adventure.