Shipping policy

Alpine Extreme Shipping Policy

At Alpine Extreme, we're committed to providing our customers with fast, reliable, and hassle-free shipping. Below are the details of our shipping policy to help you understand the process and what to expect when you place an order with us.

Shipping Methods and Costs

  • Standard Shipping: We offer free standard shipping to most addresses around the world. 
  • Expedited Shipping: Expedited shipping options are available for an additional charge. The cost and availability of expedited shipping will depend on your order details and delivery location.

Order Processing Time

  • Orders are typically processed within 2-5 business days. Processing time does not include weekends or public holidays.
  • Expedited orders receive priority processing and are usually processed the next business day if placed before 12 PM.

Delivery Times

  • Most orders are delivered within 7-14 business days from the date of shipping, depending on your location.

Please note that delivery times are estimates and cannot be guaranteed. External factors such as weather conditions and shipping carrier delays may impact delivery times.

International Shipping

  • We offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on destination and order details.
  • International customers are responsible for any customs fees, tariffs, or duties levied by their country's customs department.

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package online.

Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or legal restrictions. These items will be noted on the product page with specific shipping information.

Lost or Damaged Shipments

  • If your order is lost in transit or arrives damaged, please contact our customer service team immediately at gearup@alpineextreme.co. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • To help us assist you effectively, all delivery issues must be reported within 60 days of your order date. We may be unable to investigate or offer a resolution after this period due to shipping carrier data limitations.
  • In the case of damaged shipments, please keep the original packaging as it may be needed for inspection by the shipping carrier.

Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at gearup@alpineextreme.co. We're here to help ensure that your Alpine Extreme experience is as smooth and enjoyable as your adventures.

Thank you for choosing Alpine Extreme. We look forward to serving you and supporting your outdoor adventures!