ARC Belay Device & HMS Carabiner Kit – Secure & Smooth Climbing Control

Email [email protected] or use our contact form.

Free standard shipping is available to most addresses worldwide. Availability, delivery estimates, and any expedited charges depend on the destination and order. International duties, tariffs, and customs fees remain the customer’s responsibility. See our Shipping Policy for details.

Eligible return or exchange requests must be submitted within 45 days of the order date. Items must be new and unused with original packaging, tags, and accessories. General change-of-mind returns are not accepted. Return-shipping responsibility depends on the reason for the return. See the full Return & Refund Policy for exclusions and refund timing.

Orders are typically processed within 2–5 business days. Most standard shipments arrive within 7–14 business days after shipping, depending on destination and carrier conditions. Delivery estimates are not guaranteed.

Yes. Tracking details are emailed after shipment. You can also check order status with your order information through our order-tracking page.

Email [email protected] or submit the form on our support page. Report delivery issues within 60 days of the order date so carrier information is still available.